Frequently Asked Questions


Q: What is PMS colour?
A: Pantone Matching System (PMS) is a book of standardised colours in used to identify, match and communicate colours in order to produce accurate colour matches for any decoration. Each colour has a coded number indicating instructions for mixing inks to achieve that colour. Our factory use Pantone Solid Coated Library for print jobs only.

Q: Can you match to a PMS color?
A: In most cases, yes. For some colours such as oranges, greens and greys it is impossible to get an exact match.  We will notify you if we cannot match.

Q: Can I order from Branding Services Australia (Promotional Prints) if I do not have an account?A: Yes you can.  Initial Orders will require upfront payments.  Once a number of orders have been placed with us and a relationship has formed, you will move to a 14 Day Courtesy Account.

Q: If I do not have correct artwork, will you still accept my order?A: Yes we will however we will not be held responsible how the logo/artwork prints. We can redraw artwork at a charge.

Q: Can I see a Pre-Production Sample?
A: Yes you can however charges may occur dependant on the product.

Q: Can I change or cancel my order once it has been placed?
A: Production usually begins quickly upon approval, so in most cases it’s not possible to change or cancel an order.

Q: What forms of payment do you accept?
A: We  accept EFT, Cheque or Credit Card.  Credit Card payments currently incur a 1.5% surcharge