Terms and Conditions of Supply

TERMS AND CONDITIONS OF SUPPLY

QUOTE VALIDATION AND ACCEPTANCE
Quotes are valid for 30 days only and are subject to accuracy of details provided and to the sighting of final artwork.

DELIVERY
If quote shows “Delivery Included” then delivery is included to one point either to your premises or direct to your customer.  Delivery is via standard road freight or post (option chosen is at our discretion).  We take no responsibilities for delivery delays caused by freight companies and do not off any delivery guarantee under any circumstances.  Time critical deliveries are at the responsibility of the customer.

PRODUCTION
General production lead time is 5 to 7 working days (subject to order and production volumes) from final art approval and receipt of stock (if coming from a 3rd party supplier).  Shorter lead times are available (without penalty) however must be confirmed at time of order.  Any and all critical lead times must also be confirmed at time of order.

We are unable to offer any production time guarantees due to circumstances beyond our control agreed or otherwise.

Artwork quoted prices are subject to digital ready art being supplied.  Print only artwork files are acceptable as PDF’s, EPS, AI, Corel or Hi Res Jpegs.  Do not include trim marks or print details on the file.  Please supply a separate low res jpeg showing these details.  Print and cut files must be supplied as editable PDF’s, EPS, AI or Corel files and must include required cut contour line indicated in a descriptive colour.  PDF’s must be flattened to one layer with invisible layers deleted.  All text must be converted to lines/curves.  In all cases, a low res jpeg should be supplied to ensure no loss of details during file transfer.  We can generate artwork and cut contour lines if required at production charge out rates relevant at the time.  Confirm rates at time of order.

SET-UP CHARGES
In most cases we have no set-up charges.  However this is subject to digital ready art being supplied.  When set-up charges will be incurred, this will be advised at time of quotation.

UNDERS AND OVERS
While all care is taken to inspect final production runs, on occasion some defective prints may be missed.  With this we will wherever possible supply overs at no extra cost to compensate.

While unlikely under supply may occur by not more than 10% of quantity ordered, we reserve the right to deem this quantity acceptable and will invoice at the pro rata rate.  The customer must confirm at time of order if absolute quantities are required.

PRODUCT SUITABILITY
Supply and product data specifications are available on request.   The Marketing Worx does not guarantee the suitability or performance of materials or inks.

COLOUR MATCHING
We print in CMYK only.  If specific PMS colours are required, please confirm at time of order.  We will endeavour to match all PMS colours however cannot guarantee that this is always possible.  If a PMS colour match is very important, we can test print colours for approval.  We have a number of pre-matched PMS colours on hand.  Please confirm at time of order.  A colour matching fee of $50.00 + GST may apply for each colour.  If no PMS colour or print proofs are supplied, we can only print artwork as supplied.

STORAGE
The Marketing Worx is not responsible for storage or accidental damage to products or media supplied by the customer.

CLAIMS
No claim for damages or defective products will be recognised after 30 days of receipt of goods.